Legal agreement governing your use of the sviv9 online betting platform and services.
By accessing or using the sviv9 platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our services. You must be at least 21 years of age and a resident of Indonesia to use sviv9. Online gambling may be subject to legal restrictions in your jurisdiction—it is your responsibility to ensure compliance with local laws.
In these Terms & Conditions, the following terms shall have the meanings set forth below:
To use sviv9 Services, you must meet the following eligibility requirements:
You must be at least 21 years of age. sviv9 strictly prohibits minors from accessing or using our platform. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation will result in immediate account suspension and forfeiture of any funds or winnings.
Our Services are intended for residents of Indonesia. You represent and warrant that you are accessing sviv9 from within Indonesia and that your use of our Services complies with all applicable local, regional, and national laws. Users accessing our platform from jurisdictions where online gambling is prohibited do so at their own risk and are solely responsible for compliance with their local laws.
You must have full legal capacity to enter into a binding contract. You are not permitted to use sviv9 Services if you are under any form of guardianship, conservatorship, or legal incapacity that would prevent you from forming a legally binding agreement.
You confirm that you are not registered with any gambling self-exclusion program or banned from online gambling platforms by any regulatory authority. If you have previously self-excluded from sviv9 or any affiliated platform, you may not create a new account until your self-exclusion period has expired.
To access sviv9 Services, you must create a personal Account by providing accurate and complete information, including your full legal name, date of birth, email address, phone number, and residential address. You may only register one Account per person. Creating multiple accounts is strictly prohibited and will result in immediate closure of all accounts and forfeiture of funds.
sviv9 is committed to preventing fraud, money laundering, and underage gambling. Upon registration or at any time thereafter, we may require you to complete KYC verification by submitting valid identification documents, such as your Indonesian KTP (Kartu Tanda Penduduk), utility bills, bank statements, or other documents proving your identity and address. Accounts that fail to complete KYC verification within the requested timeframe will be restricted from withdrawing funds until verification is complete.
You are solely responsible for maintaining the confidentiality of your Account login credentials (username and password). You must not share your Account access with any third party. You agree to notify sviv9 immediately if you suspect any unauthorized access to your Account. Any activity conducted through your Account will be deemed authorized by you, and you will be liable for all transactions made using your Account credentials.
You warrant that all information provided during registration and at any subsequent time is true, accurate, current, and complete. You agree to promptly update your Account information if any details change. Providing false or misleading information is a material breach of these Terms and may result in immediate Account termination and confiscation of funds.
sviv9 accepts deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata) and e-wallet services (OVO, DANA, GoPay, ShopeePay, LinkAja). All deposits and withdrawals are processed in Indonesian Rupiah (IDR). We do not charge fees for deposits or withdrawals, though your bank or payment provider may impose their own transaction fees.
Minimum deposit amounts are Rp 50,000 for bank transfers and Rp 20,000 for e-wallets. Maximum deposit amounts vary by payment method and may be adjusted based on your Account status and transaction history. You may set personal deposit limits as part of our Responsible Gaming measures (see Section 7.3).
Withdrawal requests are subject to successful KYC verification. The minimum withdrawal amount is Rp 100,000. Withdrawal processing times vary based on your VIP tier: Bronze tier (24 hours), Silver tier (12 hours), Gold tier (6 hours), Platinum tier (same-day), and Diamond tier (instant priority). We reserve the right to perform additional security checks on large withdrawal requests, which may extend processing times.
To comply with anti-money laundering regulations, all deposited funds must be wagered at least one time (1x turnover) before withdrawal. Deposits made solely for the purpose of transferring funds without genuine betting activity are prohibited. sviv9 reserves the right to freeze accounts and report suspicious activity to relevant authorities if we suspect money laundering, fraud, or other illegal conduct.
Withdrawals must be made to the same payment method used for deposit whenever possible. For example, if you deposited via BCA bank transfer, your withdrawal will be processed to your registered BCA account. This policy helps prevent fraud and ensures compliance with payment industry security standards.
From time to time, sviv9 may offer bonuses, promotions, free bets, cashback offers, or other incentives to Users. Participation in any promotion is voluntary and subject to the specific terms and conditions of that promotion. Bonuses are typically available only to Users who have completed KYC verification and are in good standing with sviv9.
All bonuses are subject to wagering requirements (also known as playthrough or rollover requirements) before any winnings derived from the bonus can be withdrawn. Wagering requirements vary by bonus type and will be clearly stated in the promotional terms. For example, a bonus with 30x wagering requirements means you must wager thirty times the bonus amount before withdrawal. Not all games contribute equally toward wagering requirements—consult the specific promotion terms for game contribution percentages.
sviv9 prohibits bonus abuse, including but not limited to creating multiple accounts to claim the same promotion multiple times, engaging in low-risk betting strategies solely to meet wagering requirements, or colluding with other Users to manipulate bonus outcomes. We reserve the right to void bonuses, cancel bets, and close accounts if we detect bonus abuse or fraudulent activity.
Bonuses and associated wagering requirements typically expire after a specified period (commonly 7, 14, or 30 days from issuance). If wagering requirements are not met within the expiration period, the bonus and any winnings derived from it will be forfeited. Attempting to withdraw funds before completing wagering requirements may result in forfeiture of the bonus and associated winnings.
All bets are subject to acceptance by sviv9. We reserve the right to refuse or limit any bet at our sole discretion, particularly if we suspect fraudulent activity, technical error, or if accepting the bet would violate our risk management policies. Once a bet is confirmed and a unique bet ID is issued, the bet is considered final and cannot be canceled except in cases of obvious error (see Section 6.5).
Minimum and maximum bet limits vary by game type, betting market, and your Account status. Sports betting limits may also vary depending on the event, league, and market liquidity. sviv9 reserves the right to adjust bet limits without prior notice based on risk assessment, market conditions, or individual User betting patterns.
Bets are settled based on official results as determined by the relevant sports league, game provider, or governing body. For sports betting, results are typically settled based on the final score at the end of regulation time unless otherwise specified in the market rules (e.g., "including overtime" or "penalties included"). In the event of a dispute regarding results, sviv9's decision, based on official sources, is final.
Bets may be voided and stakes refunded in certain circumstances, including: event cancellation or abandonment, technical errors affecting bet placement, or if the event does not start within 48 hours of the scheduled time (except for pre-scheduled postponements). Specific void rules apply to each sport and betting market—consult our FAQ or contact customer support for details.
If an obvious error occurs in odds pricing, bet acceptance, or result settlement (such as a clearly incorrect odd displayed due to technical malfunction), sviv9 reserves the right to void the affected bets and refund stakes, or correct the settlement at the correct odds. Examples of obvious errors include odds displayed as 100.00 when they should have been 1.00, or a game result incorrectly marked as won when the game was actually lost.
You are solely responsible for ensuring that your use of sviv9 complies with all applicable laws in your jurisdiction. While sviv9 operates under international licensing standards, online gambling laws vary by location, and some jurisdictions may restrict or prohibit online betting. By using our Services, you confirm that you are permitted to do so under the laws applicable to you.
sviv9 is committed to promoting responsible gambling. You acknowledge that betting and gaming involve risk, and you should only wager amounts you can afford to lose. We provide tools to help you manage your gambling, including deposit limits, time-out periods, and self-exclusion options. For more information, please visit our Responsible Gaming page at /responsible-gaming.
You may set personal limits on your Account, including daily, weekly, or monthly deposit limits, wager limits, and loss limits. Once set, limit increases do not take effect immediately (typically a 24-hour delay applies) to provide a cooling-off period. Limit decreases take effect immediately. If you feel gambling is becoming a problem, please contact our support team at [email protected] or use the self-exclusion feature to temporarily or permanently close your Account.
You are responsible for all activity on your Account. Regularly review your transaction history, bet history, and Account settings to ensure accuracy. If you notice any unauthorized transactions or suspicious activity, notify sviv9 immediately via our customer support channels.
The following activities are strictly prohibited on sviv9 and may result in immediate Account termination, forfeiture of funds, and potential legal action:
You may close your Account at any time by contacting sviv9 customer support. Upon closure, any remaining balance (after all pending bets are settled and wagering requirements are met) will be refunded to your registered payment method. Self-exclusion options are also available for Users who wish to restrict their access to gambling Services—see our Responsible Gaming page for details.
sviv9 reserves the right to suspend or terminate your Account at any time, with or without notice, if we determine (in our sole discretion) that you have violated these Terms & Conditions, engaged in prohibited activities, or if continued operation of your Account poses a risk to sviv9, other Users, or the integrity of our Services. Reasons for termination may include, but are not limited to: fraudulent activity, bonus abuse, multi-accounting, failure to complete KYC verification, chargebacks, or breach of any provision of these Terms.
Upon termination, your access to sviv9 Services will be revoked immediately. Any remaining balance in your Account (excluding forfeited bonuses or funds held due to breach of terms) will be returned to you after deducting any outstanding fees, charges, or liabilities owed to sviv9. If your Account is terminated for breach of these Terms, sviv9 may, at its discretion, confiscate all funds in your Account, including deposits and winnings.
sviv9 Services are provided on an "as is" and "as available" basis without any warranties, express or implied. We do not warrant that our Services will be uninterrupted, error-free, or completely secure. While we strive to maintain high platform availability and performance, we cannot guarantee that the platform will be free from technical issues, bugs, or downtime.
To the maximum extent permitted by law, sviv9 shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our Services, including but not limited to: loss of funds due to User error, losses resulting from technical malfunctions, inability to access the platform, or any other damages related to gambling activities. Your sole remedy for dissatisfaction with sviv9 Services is to stop using the platform and close your Account.
The sviv9 platform may contain links to third-party websites or integrate third-party content (such as game providers, payment processors, or live streaming services). sviv9 is not responsible for the content, privacy practices, or availability of third-party sites. Your use of third-party services is at your own risk and subject to the terms and conditions of those third parties.
sviv9 shall not be held liable for any failure or delay in performance of our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, labor strikes, government restrictions, technical failures of internet infrastructure, or power outages.
If you have any complaint, dispute, or concern regarding sviv9 Services, we encourage you to contact our customer support team first via live chat, WhatsApp, or email at [email protected]. Most issues can be resolved quickly through direct communication with our support staff. Please provide detailed information about the issue, including your Account username, transaction IDs, bet IDs, and any relevant screenshots.
If your issue is not resolved to your satisfaction through customer support, you may escalate the matter by submitting a formal written complaint to our disputes resolution team. All complaints will be reviewed within 10 business days, and we will provide a written response outlining our findings and proposed resolution.
All decisions made by sviv9 regarding bet settlements, Account disputes, bonus eligibility, and other matters covered by these Terms are final and binding. By using our Services, you waive the right to pursue legal action in court for disputes that have been reviewed and decided by sviv9, except where prohibited by applicable law.
These Terms & Conditions shall be governed by and construed in accordance with international gaming industry standards and the laws applicable to sviv9's licensing jurisdiction. Any legal disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in the jurisdiction where sviv9 holds its operating license.
sviv9 reserves the right to modify, amend, or update these Terms & Conditions at any time. Material changes to these Terms will be communicated to Users via email notification, platform announcement, or conspicuous notice on our website. Your continued use of sviv9 Services after any such changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to stay informed of any updates. The "Last Updated" date at the top of this document reflects the most recent revision.
If you have any questions, concerns, or require assistance regarding these Terms & Conditions or any aspect of sviv9 Services, please contact us through the following channels:
Our customer support team is committed to responding to all inquiries within 24 hours during business days. For urgent issues related to Account security or payment disputes, live chat provides the fastest resolution.
By creating an Account and using sviv9 Services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, along with our Privacy Policy and Responsible Gaming guidelines. You confirm that you meet all eligibility requirements, including being at least 21 years of age and a resident of Indonesia. You understand that gambling involves financial risk and that sviv9 promotes responsible gaming practices. If you do not agree to these Terms, you must immediately cease using our Services and close your Account.
Our customer support team is available 24/7 to clarify any aspect of these Terms & Conditions.